violorama, FAQ

Frequently Asked Questions

Do you have reviews / videos / sound clips / testimonials?

What delivery methods do you use?

What payment methods do you accept?

What should I check when I receive the instrument?

What is your return policy?

Where are you located?

Who runs Violorama?

I'm not in the UK - what do I need to know about ordering from overseas?

How much are your instruments in $US or other currencies?

Where are the instruments made? Who by?

I'm a dealer. Can I buy wholesale?

Where are the instruments made, Who by?

The Violorama Electric Violin is entirely made by me and my team of robot minions in County Durham, England

The remaining acoustic violins were individually handmade by small workshops in China. They will not be restocked.

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Where are you located?

Violorama is run from my home workshop and studio in County Durham, England. You can visit by appointment.

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What payment methods do you accept?

My preferred method of payment is UK bank transfer. I avoid paypal as they are prone to arbitrary and unreasonable decisions, and I no longer wish to support their unhealthy near monopoly. I may still accept paypal by personal arrangement if no other method is convenient. I can also accept cash in person, bank cheques, and personal cheques if you are an existing customer or are willing to wait for the cheque to clear before receiving the goods.

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What delivery methods do you use?

Instruments are sent by courier, usually UPS, and you will need to be in to sign for them. Bows are usually sent Royal Mail special delivery within the UK. Small accessories are sent royal mail first class. Of course you can always visit my studio (by appointment) to try an instrument and avoid the need for courier delivery.

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Who are you? Who runs Violorama?

Please read the about us page.

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I'm not in the UK - what do I need to know about ordering from overseas?

Please read the overseas customers page.

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How much are your instruments in $US or other currencies?

Please don't contact me asking how much the prices are in your local currency. Exchange rates vary. You can get the latest exchange rates at xe.com but you should bear in mind that these are midmarket rates and you will get a slightly worse rate by about 2% since all currency sellers have a small premium built into their rates.

I can accept international payments by paypal, in which case paypal will do the currency conversion. While the UK remains in the EU I can also accept payments from europe by SEPA european bank transfer.

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Do you have reviews / videos / sound clips / testimonials?

There are sound and video clips on some of the individual instrument pages, I'm working on more. The customers page has links to some of the musicians using Violorama instruments. Some of these include videos.

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I'm a dealer. Can I buy wholesale?

No. There just isn't enough profit in what I do for middlemen

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What should I check when I receive the instrument?

When you receive your instrument, it is essential that you check that the soundpost is still in place.

If the soundpost has fallen over you will need to get it put back in place by a competent luthier before tuning the instrument to pitch. Very rarely when shipping an instrument the soundpost comes loose, this is normal and cannot be prevented since putting the soundpost in tighter or glueing it ruins the tone of the instrument. It really doesn't happen very often though!

We cannot take any responsibility for a soundpost falling over as it is a normal risk of shipping stringed instruments and not a fault.

Assuming the soundpost is still in place, tune the instrument up to pitch, taking care that the bridge remains vertical. The flat side of the bridge, away from the pegs, should be perpendicular to the top of the instrument.

A detailed users manual is included with each instrument and contains more detailed unpacking, stringing, and tuning instructions

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What is your return policy?

Please read the Terms and Conditions

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